Privacy Policy – SPAG APP

Effective Date: April 29, 2026

This Privacy Policy explains how SPAG Eagle Global Private Limited ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use the SPAG APP mobile application and related services.

1 Information We Collect

We collect the following categories of personal information when you register or use the SPAG APP:

Full Name — used to identify your account
Mobile Phone Number — used for account registration and OTP-based verification
Email Address — used for account communication and support
Location Data — collected during active use to enable delivery tracking, route management, and order fulfillment
Device Information — device type, OS version, and app version for diagnostics

2 How We Use Your Information

Your data is used solely to provide and improve our services:

To create and manage your user account
To verify your identity via OTP (One-Time Password)
To process and fulfill delivery orders
To display real-time location for delivery tracking
To send transactional notifications (order updates, OTPs)
To improve app performance and fix technical issues
To comply with applicable Indian laws and regulations

3 Location Data

The SPAG APP collects location data while the app is in use to enable core delivery and logistics features. Location is not collected in the background when the app is closed.

You may deny location permissions, but this will limit the functionality of delivery and tracking features within the app.

4 Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

Service Providers — third-party providers (e.g. SMS gateway, cloud hosting) who assist us in operating the app, under strict confidentiality agreements
Legal Requirements — when required by law, court order, or government authority in India
Business Transfer — in the event of a merger or acquisition, your data may be transferred with prior notice

5 Data Retention

We retain your personal data for as long as your account is active or as required to provide our services. You may request deletion of your account and associated data by contacting us at the email below. We will process deletion requests within 30 days, subject to legal obligations.

6 Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), OTP-based authentication, and secure cloud infrastructure to protect your personal information from unauthorized access, alteration, or disclosure.

7 Your Rights

As a user, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and personal data
Withdraw consent for location access via your device settings
Lodge a complaint with the relevant data protection authority

8 Children's Privacy

The SPAG APP is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the app after changes constitutes acceptance of the revised policy.

10 Contact Us

For any privacy-related questions, requests, or concerns, please reach out to us:

SPAG Eagle Global Private Limited

Email: spagglobal@gmail.com

Website: spagglobal.com